Privacy
Policy
1. Who We Are
Clarke Agency ("we", "us", "our") is a digital transformation agency registered and operating in Cape Town, South Africa. We provide services including process automation, website design and development, SEO audits, and cost optimisation consulting.
Contact: clarkeagency1@outlook.com
2. What Information We Collect
We collect personal information only when you choose to contact us or submit an enquiry. This may include:
- Your name
- Your email address
- Your phone number (optional)
- Your business name or website
- A description of your enquiry or project
We do not use cookies, tracking pixels, or analytics scripts that collect personal data without your knowledge. This website uses no persistent cookies.
3. How We Use Your Information
Information you submit is used solely to:
- Respond to your enquiry
- Provide a quotation or proposal for our services
- Communicate with you about an ongoing project
We do not use your personal information for unsolicited marketing, and we will not send you marketing communications without your explicit consent.
4. How We Store and Protect Your Information
Enquiry submissions are transmitted via encrypted email (HTTPS). We do not operate a database of client contact information. Information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
We take reasonable precautions to protect personal information from loss, misuse, unauthorised access, or disclosure.
5. Sharing Your Information
We do not sell, rent, or share your personal information with third parties, except:
- Where required by South African law or a court order
- With service providers strictly necessary to deliver our services (e.g. email providers), who are bound by confidentiality obligations
6. Your Rights Under POPIA
In terms of the Protection of Personal Information Act 4 of 2013 (POPIA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, contact us at clarkeagency1@outlook.com.
7. Information Regulator
If you believe we have handled your personal information incorrectly, you may contact the Information Regulator of South Africa at inforegulator.org.za.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our website after an update constitutes acceptance of the revised policy.
9. Contact
For any privacy-related questions or requests, contact Clarke Agency at:
clarkeagency1@outlook.com
Cape Town, South Africa